IT ticketing
IT ticketing software that starts in your inbox
Your users already email IT. Keepstone reads that Microsoft 365 mailbox and turns every message into a ticket, so nothing gets lost and nobody has to learn a new way to ask for help.
Book a consultationWhat you get
Mailbox to ticket
New mail in your support mailbox becomes a numbered ticket automatically, and replies from the hub go out from the company ticket mailbox.
Assign and organise
Categories, sites and technician assignment, plus a view of your open and unassigned tickets.
Part of the same hub
Devices, toner, custody and remote access live beside the tickets, so a fix that needs hands on a PC does not mean another tool.
Reports and exports
Analytics on ticket volume and your fleet, with exports for reviews.
Permissions that fit
Give each technician access to the tickets module without opening up the rest of the hub.
Audited
Admin actions are recorded, so you can see who did what and when.
Questions, answered
Does the ticketing system work with Microsoft 365?
Yes. Keepstone connects to your Microsoft 365 mailbox, so tickets arrive from the address your users already email.
Is this a full ITSM suite?
It is a focused IT ticketing tool for internal teams, joined to devices, assets and remote support. During the consultation we say whether it covers what you need.
How is it priced?
Pricing is quoted per company after a consultation, based on your size and the modules you need.
Related
IT hub
Keepstone is the IT hub for growing businesses on Microsoft 365: service desk, device fleet, toner, asset custody, analytics and secure remote desktop in one private deployment.
Remote Assist and RDP
Remoat gives IT teams secure remote desktop: browser-based RDP through your own gateway and Remote Assist screen sharing that starts only after the user clicks Allow.
IT security
Keepstone keeps remote IT access locked down: approved PCs only, short-lived encrypted tokens, MFA on privileged actions, signed agents and an audit trail of who did what.
Ready to see if Keepstone fits? Book a consultation.