Subprocessors

The third parties that may process customer data on Odyssey's behalf.

Core subprocessors

Vercel Inc. — application hosting, serverless functions, scheduled jobs and web analytics. Processes all application traffic.

Neon, Inc. — managed PostgreSQL database. Stores the Customer's tickets, directory, device, custody and audit records.

Clerk, Inc. — authentication and user management. Processes sign-in identifiers (work email) and session data.

Optional subprocessors (only when the Customer enables the feature)

Microsoft Corporation (Microsoft Graph / Microsoft 365) — reads and sends mail for the ticket inbox and reads the device directory, using the Customer's own tenant and app registration.

Cloudflare, Inc. — DNS, proxy or tunnel in front of the Remoat gateway, if the Customer chooses to publish the gateway through Cloudflare.

Changes

[Placeholder: how Customers are notified of new subprocessors, objection rights, and the data locations and transfer mechanisms for each provider. Verify each provider's current region and terms before publishing.]

Effective date: [Effective date — set when counsel approves].