Terms of Service

These terms govern the customer organization's (“Customer”) use of Keepstone, including its Remoat remote-access module, provided by Odyssey Developments LLC (“Odyssey”). Where Customer and Odyssey have signed a separate master agreement or order form, that agreement prevails over these terms in a conflict.

Effective date: [Effective date — set when counsel approves].

Keepstone is a business tool for IT teams: ticketing, device inventory, asset custody and, optionally, remote access. Each Customer runs in its own deployment with its own database and sign-in tenant. Odyssey does not use one Customer's data to serve another.

Optional integrations (for example Microsoft 365 mail) are enabled only when Customer configures them with its own credentials.

Customer decides who may use the service and designates a Head Admin who adds and removes administrators. Customer is responsible for the activity under its accounts and for keeping credentials confidential. Sharing a sign-in is not allowed.

Customer owns its data. Customer grants Odyssey the limited right to host, process and back up that data solely to provide, secure and support the service. Odyssey's handling of personal data is described in the Privacy Policy and the Subprocessors page.

Customer and its users must follow the Acceptable Use policy. Odyssey may suspend access that threatens the security or stability of the service, and will tell Customer when it does so, where practicable.

Keepstone, Remoat, their software, documentation, names and logos belong to Odyssey Developments LLC or its licensors. Customer receives a limited, non-exclusive, non-transferable right to use the service during the term. No other rights are granted. “Keepstone” and “Remoat” are unregistered marks of Odyssey Developments LLC.

Fees, billing and renewal are set out in the order form. [Placeholder: payment terms, suspension for non-payment, termination for convenience and for cause, data export window after termination.]

[Placeholder: warranty disclaimer, limitation of liability, indemnities and insurance. Counsel to draft; do not rely on this template for any liability position.]

[Placeholder: governing law, venue and dispute resolution — set by counsel.]